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Customer Care

We accept the following type of payments:

  • PayPal
  • Visa
  • MasterCard
  • Discover Card



Please Note: For International Orders please click on the "International Checkout" link while in the shopping cart just below the "checkout" link to process your order in your countries currency.



Sales Tax:

There will be a 7% sales tax charge for New Jersey Residents only.



Returns:

For health reasons, we cannot accept returns. As you are well aware, birds can transmit diseases and sickness to one another. We would never take the chance of making your bird or any other bird sick by using any items that may have been compromised.

If for any reason your order is received damaged or broken, please contact us immediately. Keep all original packaging in order for us to send a call tag and have it picked up.

Please note that colored and plastic parts may vary from time to time depending on availability.



Cage & Other Non-FunTime Birdy Products (Drop Shipped by Original Manufacturer) Return Policy:

Any cage or other Non-FunTime Birdy products returned because of damage, the customer must supply pictures of damaged items. Cage or other Non-FunTime products must be returned in original packing. All cages and Non-FunTime products that are damaged will be inspected upon return for actual damage.

If no actual damage is found upon inspection there will be a 20% restocking fee plus shipping charges will be applied for original shipping to customer. Any refund that is due customer will be refunded only after cage or Non-FunTime product is received and damage is verified.

All shipping charges back to Manufacturer is the customers responsibility.

If a Non-FunTime Birdy Product is returned back to the original manufacturer all items must be returned in the original packaging. Manufacturer of Non-FunTime Birdy Products will inspect all items returned for any missing or damaged parts. Any missing or damaged parts will be deducted from amount due back to customer.



Please Note:

We treat all our playgyms and toys as if we were making them for our own flock and we take this very seriously. Therefore, we have taken every precaution in safety for your birds. Please realize that all birds will play differently and we cannot be held responsible for any injury or accident as a result of playing with our playgyms or toys. In order to keep a safe environment for your bird(s), supervise your bird(s) when introducing any new playgym or toys and remove any toys, toy parts or perch parts that are worn or damaged.


You’re Wonderful, Amazing & Stupendous! The order came yesterday and as usual was everything and more. Jasper sends you lots of kisses.

Sharon M.- Florida

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